If the payment is not on the list or not in the past 90 days (select Earlier Payments) select Report a problem for an unlisted payment. Select the payment by clicking on the reference number.This feature is also used to request stop payment on a check issued via Bill Payments.Ĭustomer Service > Report a Bill Payment Problem This feature allows you to expedite your request for a Bill Payment investigation by submitting your request for a proof of payment, a re-credit to your account for a payment not received or a re-issue of a payment that a payee has not received. Information in addition to amount owed and available credit. Details for each card will include prior and next payment Proprietorships can link business and personal cards.Įntitled users will be able to view information for cards from the Balance Summary and Holders of certain Citibank business credit cards can use this feature to request that theirĬard accounts be linked to CitiBusiness Online. The following screen will display all system information and your CitiBusiness Online user profile information.
This feature allows you to see details of your hardware and your CitiBusiness Online set up information.Ĭustomer Service > Display System Information For Customer Service issues related to Controlled Disbursement, ACH Origination, Positive Pay, Sweep, Lockbox or Investment Services, select Cash Management.Select the Technical Support option when you call. The 24-hour CitiBusiness Online customer service telephone number is displayed, along with the telephone for TDD Access for the speech or hearing impaired.Ĭustomer Service > View Customer Service Phone Numbers You can call customer service at 1 8 and select option 1.įrom outside the US, call collect 1 2 and select option 3.
This option allows you to report any problems you may be having, request investigations, or communicate with our Customer Service area 24 hours a day. The Customer Service option is located in the navigation frame at the top of the screen.
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